Experiencing a card decline during a transaction can be inconvenient and frustrating. At Faciotech, we want to help you understand and resolve this issue promptly. There are several common reasons why your card might be declined:
- Expired or Deactivated Card: Ensure your card is still valid and hasn't been deactivated.
- Credit Limit Exceeded: Check if you've exceeded your card's credit limit.
- Suspicious Activity: Sometimes, card issuers might block transactions they perceive as suspicious or potentially fraudulent.
- Incorrect Payment Information: Mistakes in entering card details (like card number, expiration date, CVC) can lead to a decline.
- Card Not Charged: Please note that in the event of a decline, your card is not charged.
Steps to Resolve Card Declination
If your card is declined, here are some steps you can take:
- Verify Card Details: Double-check that all card information entered is accurate and up to date.
- Credit Limit Check: Review your credit limit to ensure you have sufficient funds available.
- International Transactions: Confirm with your financial institution whether your card is enabled for international online transactions.
- Browser and Internet Issues: Try using a different web browser or a different internet connection. Sometimes, issues like a blocked firewall can interfere with transactions. Clear your browser cache and disable any add-ons or extensions that might be causing problems.
- Re-adding Your Card: Remove and then re-add your card to your account. Instructions for this process can be found in our Knowledge Base.
- Alternative Payment Methods: If direct card payment continues to fail, consider funding your Faciotech wallet using Visa, MasterCard, Bank or Wire Transfer, or PayPal. Our Knowledge Base has a guide on how to add credit.
- Contact Your Bank: If these methods don’t resolve the issue, contact your bank. Providing them with screenshots of the error can be helpful.
We at Faciotech are committed to assisting you through any payment issues. If you need further help or have any questions, please don’t hesitate to reach out to our support team.
