Faciotech ensures a transparent and timely invoicing process for our hosting accounts and domain names. Here's how it works:
- Invoice Generation: Invoices are generated 14 days before the billing date for both hosting accounts and domain names.
- Notification Email: When an invoice is generated, we send an email notification that includes details about the product or service you're being billed for, including payment options, the amount due, and the due date.
Due Dates and Cancellation Policy
- Invoice Due Date: Invoices are due on their respective billing dates.
- Cancellation of Unpaid Invoices: If an invoice remains unpaid for 30 days past the due date, it is automatically cancelled by our system.
Accessing Your Invoices
To view your invoices with Faciotech, please follow these steps:
- Log into Your Client Area: Access your client area on the Faciotech website.
- Navigate to Invoices: Once logged in, click on 'Billing' and then select 'Invoices'.
- Invoice Overview: You'll see a list of all your invoices categorized as follows:
- Paid: Invoices that have been successfully paid.
- Unpaid: Invoices that are pending payment.
- Credited/Refunded: Invoices that have been refunded, marked as cancelled in the system.
Downloading Your Invoices
- Download Option: For your convenience, you can download a copy of any invoice. Simply open the invoice you wish to download and click on 'Download' at the top right corner of the invoice.
This system ensures you have easy access to your billing history and can manage your payments with ease. For any assistance or queries related to your invoices at Faciotech, our support team is always available to help.
